FAQ category: Order portal

What´s the difference between a visitor card and a standard ID06 card?

You are not able to access a construction site or register a visitor in the electroncial system (personalliggare) with the new visitor card since it doesn´t contain RFID technology. A visitor should always be accompanied by someone in charge for the site, wearing a standard ID06 card. Read more about the visitor card here.

Fast delivery

Are you in a hurry? Order your new ID06 card with Express or PRIO delivery. Select the chosen delivery option when you order the card. More informtion and prices for Express and PRIO delivery

We are not able to order ID06 cards, what is wrong?

1, Do you have a personal ID06 account? To be able to order and use the new ID06 card you will need to register a personal account in the ID06 system. The authorized signatory also needs to register the company in the ID06 system. Register your company and/or personal ID06 account  2, Is the company registered in the ID06 system? If not, register here 3, Check if your company has an unpaid invoiced to ID06 AB. If that is the case, ID06 AB will block the card until the payment has been settled. Contact ID06 for more information at support@id06.se  

Rejected card order

A card order can be rejected by the card holder or by Nexus. The card holder rejects the order if the personal information in the order don´t match the information in the BankID or the passport/ID card (for example misspelled name). The photo requirements from ID06 AB are more strict than before and Nexus, as a card supplier, are not allowed to produce a card if the photo does not fulfil these requirements. If a card has been rejected by Nexus, an new order, with a correct photo, needs to be registered. Download the photo guidelines

The card doesn´t work /activate card

Check the following: 1, You need to activate your card before you can use it. Activate your card here, link 2, If the card is activated and after a while has stopped working, check if the invoice for the card fee from ID06 AB has been paid. If not, ID06 AB will block the card until the invoice is settled. When the card fee has been paid, the card will be ready to use again. Contact ID06 for support at support@id06.se 4, The card might be damaged and must be reclaimed.  Please fill in this this form to reclaim the card      

How do I log in to the order portal?

Use the email and password that you registered when signing up for your ID06 account. Link to the order portal Guideline, how to order ID06 cards

Can I change the delivery address?

Yes. Register a new address or select any of addresses that are already registered in the orderportal.  The order will be delivered to the chosen address. Manage your delivery adresses in the order portal Follow these steps: 1, Click at the Company name in top menu to the right. 2, Select Company settings and Delivery adress. Edit the information.

Order cards

Order new ID06 cards 2.0 here How-to-guides for ordering, here

Photo requirements

If the photo at the card does not fulfil the requirements, Nexus are not allowed to produce the card. If the card order is rejected by Nexus due to the photo, the order must be adjusted and a new photo which fulfils the requirements needs to be uploaded. Download photo guidelines Order cards in Nexus order portal