Check the following:
1, You need to activate your card before you can use it.
Activate your card here, link
2, If the card is activated and after a while has stopped working, check if the invoice for the card fee from ID06 AB has been paid. If not, ID06 AB will block the card until the invoice is settled. When the card fee has been paid, the card will be ready to use again. Contact ID06 for support at firstname.lastname@example.org
4, The card might be damaged and must be reclaimed. Please fill in this this form to reclaim the card