FAQ category: Invoicing
How do I handle the invoice if I have sent the goods in return?
I have send the goods in return to Nexus, what do I do then? Nexus ID06 support will contact you and inform you about the next step.
How do I use my credit note?
Have you received a credit note from Nexus and don´t know how to use it? Do you want to use the credit note to pay a new invoice? Send an email to email@example.com with invoice number and credit note number. We will settle the amounts correctly in the system. Do you want the payment in cash? Send an email to firstname.lastname@example.org with the following information; your customer account number and your bank account information. An administrator from Nexus will contact you as soon as possible.
Have you received a reminder of payment?
Yes but I don´t have the invoice You can upload invoices dated from 2020-04-27 (from the 27st of April 2020) in the order portal For invoices before that date, please contact email@example.com for support. Yes and I have paid the invoice If your payment was transferred to Nexus bank account No: 5215-0422, about the same time as the reminder was send, you can just ignore the reminder. Otherwise, please contact firstname.lastname@example.org for support.
The invoice has no PO number, why?
The invoice will have the same information as the order that your have registered in the orderportal: The administrator has to mark to order with a PO number or any other type of identification number when registering the order. The invoice will contain the same type of information as the order and if there were not any number registered at the order, the invoice will not be marked.
How do I change the payment method to e-inovice
How do I change the invoice address or payment method? Log in to the order portal Click at the company name in top menu Select Company settings and Invoice settings Chose e-invoice or a physical, paper, invoice. For a physical (paper) invoice and extra charge of SEK 49 will be added per invoice. If you want an EDI invoice, please contact email@example.com
Electronical invoice (e-invoice)
Select e-invoice to avoid an invoice fee If you select electronical invoice (e-invoice) in the Nexus order portal you will avoid the administration fee. For a physical (paper) invoice an extra charge of SEK 49 will be added per invoice. Follow these steps to select e-invoice: 1, Click at the symbol to the right of your company name in top menu. 2, Select Invoice via email. 3, Update. The invoice will be send to the registered email.
Have you received an invoice regarding yearly fee for your ID06 cards? Please contact ID06 AB, the sender of the invoice at, firstname.lastname@example.org More information about card fees, here
Prices for the ID06 card and services, click here
How to change address for invoices
Log in to the order portal Click at the company name in top menu Select Company settings and Invoice settings Register the address information. You can have several of different addresses for invoicing to choose from. If you want an EDI invoice, please contact email@example.com