If you ar not able to use your eID (for example BankID) or if you get an error message showing " the session has expired" please follow these steps:
1, Use a computer and not a mobile device.
2, Use Google Chrome as web browser at your computer. Download Google Chrome here.
If it still doesn´t work, Contact ID06 AB, the owner of the system, at firstname.lastname@example.org
. Phone +46 10 48 09 200.
Check the information
The personal information in the order needs to match the information in the eID (for example a BankID) or the passport or national ID to 100%. Otherwise the card holder will not be able to approve the card order. This means that name, date of birth etc must be spelled and register in the exact same way as in the eID or the passport!
An order that has not been confirmed by the card holder can be adjusted in the order portal