FAQ category: ID06 cards
Who needs to confirm a card order?
1, The orderer/administrator registers and confirms the order. 2, Nexus approves the card. If the photo doesn´t fulfil the requirements, the card will be rejected and a new order needs to be registered. You will find the photo guidelines here 3, The card holder approves the card order and then the card is produced.
Are not able to confirm card /error message
If you ar not able to use your eID (for example BankID) or if you get an error message showing " the session has expired" please follow these steps: 1, Use a computer and not a mobile device. 2, Use Google Chrome as web browser at your computer. Download Google Chrome here. If it still doesn´t work, Contact ID06 AB, the owner of the system, at firstname.lastname@example.org. Phone +46 10 48 09 200. Check the information The personal information in the order needs to match the information in the eID (for example a BankID) or the passport or national ID to 100%. Otherwise the card holder will not be able to approve the card order. This means that name, date of birth etc must be spelled and register in the exact same way as in the eID or the passport! An order that has not been confirmed by the card holder can be adjusted in the order portal
The order has not been approved by Nexus, why?
Something in the order is not correct; most likely the photo does not fulfil the requirements. The orderer will receive a notification with the reason for the rejection and a new order will need to be registered. Download the photo guidelines here You will find rules and requirements for an ID06 card here
What´s the difference between a visitor card and a standard ID06 card?
You are not able to access a construction site or register a visitor in the electroncial system (personalliggare) with the new visitor card since it doesn´t contain RFID technology. A visitor should always be accompanied by someone in charge for the site, wearing a standard ID06 card. Read more about the visitor card here.
Are you in a hurry? Order your new ID06 card with Express or PRIO delivery. Select the chosen delivery option when you order the card. More informtion and prices for Express and PRIO delivery
We are not able to order ID06 cards, what is wrong?
1, Do you have a personal ID06 account? To be able to order and use the new ID06 card you will need to register a personal account in the ID06 system. The authorized signatory also needs to register the company in the ID06 system. Register your company and/or personal ID06 account 2, Is the company registered in the ID06 system? If not, register here 3, Check if your company has an unpaid invoiced to ID06 AB. If that is the case, ID06 AB will block the card until the payment has been settled. Contact ID06 for more information at email@example.com
Rejected card order
A card order can be rejected by the card holder or by Nexus. The card holder rejects the order if the personal information in the order don´t match the information in the BankID or the passport/ID card (for exmaple misspelled name). The photo requirements from ID06 AB are more strict than before and Nexus, as a card supplier, are not allowed to produce a card if the photo does not fulfil these requirements. If a card has been rejected by Nexus, an new order, with a correct photo, needs to be registered. Download the photo guidelines
The card doesn´t work /activate card
Check the following: 1, You need to activate your card before you can use it. Activate your card here, link 2, If the card is activated and after a while has stopped working, check if the invoice for the card fee from ID06 AB has been paid. If not, ID06 AB will block the card until the invoice is settled. When the card fee has been paid, the card will be ready to use again. Contact ID06 for support at firstname.lastname@example.org 4, The card might be damaged and must be reclaimed. Please fill in this this form to reclaim the card
How do I log in to the order portal?
Use the email and password that you registered when signing up for your ID06 account. Link to the order portal Guideline, how to order ID06 cards
Can I change the delivery address?
Yes. Register a new address or select any of addresses that are already registered in the orderportal. The order will be delivered to the chosen address. Manage your delivery adresses in the order portal Follow these steps: 1, Click at the Company name in top menu to the right. 2, Select Company settings and Delivery adress. Edit the information.