FAQ category: Approve orders

Who needs to confirm a card order?

1, The orderer/administrator registers and confirms the order. 2, Nexus approves the card. If the photo doesn´t fulfil the requirements, the card will be rejected and a new order needs to be registered. You will find the photo guidelines here 3, The card holder approves the card order and then the card is produced.

Are not able to confirm card /error message

If you ar not able to use your eID (for example BankID) or if you get an error message showing " the session has expired" please follow these steps: 1, Use a computer and not a mobile device. 2, Use Google Chrome as web browser at your computer. Download Google Chrome here. If it still doesn´t work, Contact ID06 AB, the owner of the system, at support@id06.se. Phone +46 10 48 09 200. Check the information The personal information in the order needs to match the information in the eID (for example a BankID) or the passport or national ID to 100%. Otherwise the card holder will not be able to approve the card order. This means that name, date of birth etc must be spelled and register in the exact same way as in the eID or the passport! An order that has not been confirmed by the card holder can be adjusted in the order portal    

The order has not been approved by Nexus, why?

Something in the order is not correct; most likely the photo does not fulfil the requirements. The orderer will receive a notification with the reason for the rejection and a new order will need to be registered. Download the photo guidelines here You will find rules and requirements for an ID06 card here